1. Who we are

We are Energy Systems Catapult Limited, a company limited by guarantee, and registered in the UK under company number 08705784, whose main place of business is at 7th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (“us”, “we”, “our”). We are committed to protecting and respecting the privacy of the users of the Net Zero Go website www.netzerogo.org.uk (the “Site”).

This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried out by us in relation to the Site.

This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us (“data”), will be processed by us.

For the purposes of the Data Protection Act 2018, we are the Data Controller.

2. Information we may collect from you

We may collect and process the following data about you:

• Information you give us: you may give us information about you by filling in forms on our Site, for example: to sign up to and use our Site, to download articles or case studies, by corresponding with us by phone, e-mail or otherwise or by providing us with information for a case study. The information you give us may include your name, organisation type, organisation name, e-mail address and any other personal data you might disclose in the course of using our Site.

Information we collect about you: each of your visits to our Site may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources:

• we may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

3. Cookies

Our website uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

4. Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that would like to access via the Site;
• to provide you with details of other information, products and services we offer that are similar to those that you have already accessed via our Site or enquired about;
• to notify you about changes to our service;
• to ensure that content from our Site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our Site to ensure that content is presented in the most effective manner for you and for your device;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our Site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

Information we receive from other sources: we may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

5. Marketing

We may, occasionally, send you information by electronic means about potential services or companies that may be of interest to you. We will regularly send you information via email to ask about your marketing preferences and if you have consented to receive marketing from us, you can opt out at any time.

6. Security

For more information on how Net Zero Go keeps your data secure, visit Net Zero Go: Your Security Questions Answered.

7    How long we keep your personal data

We will hold your contact details (name, email address, information about your business and other contact details) for five years from the last point of contact, provided that there is no statutory requirement to retain it for longer. We are required to keep this information for this period of time, so we are able to measure and report back to the Department for Energy Security and Net Zero, who fund our company, on our impact on your business and the wider business sector.

8. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the UK and European Economic Area (“EEA”). It may also be processed by staff operating outside the UK and EEA who work for us or for one of our suppliers.

Some countries do not have the same data protection laws as the UK and EEA. We will only transfer your personal data to countries which provide an adequate level of protection like those which apply in the United Kingdom and EEA and will put additional safeguarding measures in place, where required. If you want more information about which countries data is sent to and the protections in place, please contact us at the details set out below.

9. Disclosure of your information

We may share your personal information with any member of our group, including our subsidiaries.

We may also share your information with selected third parties including:

• the software company who hosts this Site;
• our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and
• analytics and search engine providers that assist us in the improvement and optimisation of our Site.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use.

10   Your rights

10.1    To be informed if your personal information is being used

You have the right to be informed if your personal data is being used. This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.

10.2    To access to your personal information

You have a right to get access to the personal information we hold about you. If you wish to do this, then please email us at dataprotectionoffice@es.catapult.org.uk or write to us at:

F.A.O Data Protection Officer

Energy Systems Catapult Limited

Cannon House, 7th Floor

18 Priory Queensway

Birmingham

B4 6BS

10.3    To correct personal information, we hold about you

You have a right to rectification of inaccurate personal information and to update incomplete personal information. If you believe that any of the information that we hold about you is inaccurate, please contact us.

10.4    To have your personal information deleted

You have a right to request that we delete your personal information. You may request that we delete your personal information if you believe that:

• we no longer need to process your information for the purposes for which it was provided
• we have requested your permission to process your personal information and you wish to withdraw your consent; or
• we are not using your information in a lawful manner

10.5    Restrict the processing of your personal information

You may request us to restrict processing your personal information if you believe that:

• any of the information that we hold about you is inaccurate
• we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or
• we are not using your information in a lawful manner

10.6    Request your personal information ported to another data controller

You have the right to request that we port your personal information to another data controller.

10.7    To ask us to stop contacting you with direct marketing

We would like to email you from time to time about services you may be interested in. You can ask us to stop contacting you with this direct marketing at any time. If you would like to do this, please contact us via the details set out in the ‘Support’ section below and provide us with details of your preferred method of contact.

10.8    Object to the use of your personal information

You have the right to object to the processing (use) of your personal data in some circumstances, unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests or where we need to process your information to investigate and protect us or others from legal claims.

10.9    To prevent automated processing or ask us to explain decisions made by automatic processing

When decisions are made about you without people being involved, this is called ‘automated individual decision-making and profiling’ or ‘automated processing’, for short. In many circumstances, you have a right to prevent automated processing. We do not carry out any automated processing of your personal data in connection with the Site.

11   Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

12   Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to dataprotectionoffice@es.catapult.org.uk.

If you do not think that we have processed your personal information in accordance with this notice, you should let us know as soon as possible. You have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on his website at www.ico.org.uk

Cookie Policy

What is a cookie?

A “cookie” is a small text file that’s stored on your computer, smartphone, tablet, or other device when you visit a website or use an app. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies

We only use essential cookies on our Website. These are set by WordPress, who provide us with the platform upon which our Website is built and are necessary for the Website to operate. A full list of the cookies used on our Website can be found below.

We use two types of cookies on the Website: essential cookies and analytics cookies.

Essential cookies

The majority of the cookies used on the Website are set by WordPress, who provide us with the platform upon which the Website is built. These are considered to be essential cookies and necessary for the Site to operate.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, to help us analyse how visitors use the Website, such as the number of visitors, how they arrived there (for example, directly from the internet or through linking from another website) and tracking which webpages on the Website they visited.

You can find out more about how these cookies are used on Google’s privacy policy.

Monster Insights

We use Monster Insights, a web analytics service provided by WordPress, to help us analyse how visitors use the Website, such as whether they are a new or returning user, and which content is popular.

For further details, see Monster Insights’ privacy notice.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

List of cookies set by the Hotjar Tracking Code 

The following cookies, local and session storage items apply when the Hotjar Tracking Code has been loaded and ensure the Hotjar Tracking Code functions correctly. Mentions of site_id refer to the unique ID allocated to an individual site when it is created in Hotjar.