Terms of use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1. What’s in these terms?

These terms tell you the rules for using our Net Zero Go website www.netzerogo.org.uk (our site).

Welcome to our site! Our site is owned and operated by Energy Systems Catapult Limited (“ESC”). These terms (as defined below) are important so please read them carefully.

By clicking the “I Agree” button, you acknowledge that: (i) you have read and understood these terms and acknowledge you will be legally bound by them; and (ii) where you are using our services on behalf of your company or organisation, you have the authority to act on behalf of such company or organisation. You warrant that you are not accepting these terms as a consumer.

We recommend that you print a copy of these terms for future reference.

If you do not agree to these terms please do not use our site or services.

2. How to contact us

2.1. www.netzerogo.org.uk is a site operated by ESC (“we”). We are a company limited by guarantee, registered in England and Wales with company number 8705784 our registered office is 7th Floor, Cannon House, The Priory Queensway, Birmingham, B4 6BS.

2.2. To contact us, please visit our Register page, or contact enquiries@netzerogo.org.uk.

3. There are other terms that may apply to you

3.1. These terms of use refer to the following additional terms, which also apply to your use of our site:

3.1.1. Our Privacy Policy. See further under ‘Uses made of the information”

4. We may make changes to these terms

4.1. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. You should check back regularly to see if they have changed as they will be effective from the next time that you access the site or the services and your continued use of the site and the services shall indicate your acceptance of any change. We will make every effort to communicate these changes to you by notification on the site or by email.

4.2. We reserve the right to charge for access to all or any part of our site in the future. You will be notified if this happens and will be given the opportunity to confirm acceptance of changes to these terms.

5. We may make changes to our site

5.1. We may update and change our site from time to time to reflect changes to our products and services, our users’ needs and our business priorities.

5.2. Some areas of our Site are open to the public. Other areas require you to create an account.

5.3. We operate the site as we see fit and in our sole discretion. We shall have total control over its appearance, structure, text, advertisement, images, graphics, sounds, videos, films, logos, information or other materials, functionality, user interface and placing of our content within the site.

5.4. We may change, modify, amend, add to or remove functionality from the site or in relation to content from time to time at our discretion without notice to you provided that the site shall always be capable of meeting its purpose(s) described in these terms.

6. You must keep your account details safe

6.1. Some of the content and features of this site will be publicly available for you to view. However, you must register an account with us to use some of the other services available on our site (for example, you will not be able to participate in the community discussion Forum without an account). In order to do so, you must be at least 18 (eighteen) years old and you must be based in the United Kingdom. Our site and the services offered are for certain business and professional users only, not for consumers. We will review every request for an account and may require you to provide further identity verification. We approve or reject applications in our sole discretion.

6.3. Once you have registered an account with us, your username will be made visible to other users of our site for the purpose of facilitating the services provided via the site, such as the community discussion Forum.

6.4. You may make copies of your information contained in your account in any format and, only to the extent necessary to do so, you may make copies of reasonable portions of the site and the content of the site and your account.

6.5. When you create your account on the site, you will be required to create a username and password. You must ensure that your username and password are kept secure and confidential. You must immediately notify us of any unauthorised use of your password or any other breach of security. You are responsible for any activity on your account. It is your sole responsibility to monitor and control access to and use of your account and password.

6.6. You must take all other actions that we reasonably deem necessary to maintain or enhance the security of our computing systems and networks and your access to the services.

6.7. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

7. How you may use material on our site

7.1. We are the owner or the licensee of all intellectual property rights (IPR) in our site, and in the material published on it (except where it is user-generated content is credited to another author). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2. You may print, or download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

7.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged by using the following wording: “© Energy Systems Catapult [insert year]. All rights reserved.” (or similar wording in the case of identified contributors).

7.5. If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7.6 You must not use any of the materials, in whole or in part, for the purposes of training, fine-tuning or otherwise developing any machine learning model, including but not limited to generative artificial intelligence (AI) technologies or other systems designed to produce content autonomously.

7.7. You are not given any right to use any IPR contained in or pertaining to our site otherwise than as expressly permitted in these terms or by law. Any transfer, sale, distribution, reproduction, copying or modification of any content or the site itself (in whole or in part) is strictly prohibited other than with our prior written consent.

7.8 Our site includes e-learning modules which are interactive learning journals available to you.  The courses are accredited by the professional body The CPD Certification Service Ltd..  We shall maintain accreditation of the e-learning modules at our sole discretion.

7.9 Upon successful completion of an accredited e-learning module, you may receive a certificate which you may provide to third parties as evidence of your continuous professional development hours.  The materials from any e-learning course must not be downloaded or shared with any other party.

8.Linking to our site

8.1. You may link to our home page, as long as you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

8.2. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Content Standards Policy below.

8.3. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

8.3.1. Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; or

8.3.2. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

8.4. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

8. We are not responsible for websites we link to

9.1. Where our site links to any website operated by any third party we accept no responsibility or liability arising in respect of any content, information or transaction on or carried out on such third party website. The presence of a link on our site shall not be deemed to be a recommendation or endorsement of such third party website by us. Your dealings with third party websites are solely between you and the applicable third party and you should read their terms and conditions and policies before using them.

9.2. We do not monitor the content of other websites and any links provided on our site are for your convenience only. We make no representation or warranty as to the content of such third party websites. We exclude all liability for any third party material made available on our site or contained on any third party website that it links to. We have no control over the contents of those sites or resources.

9.3. No links are permitted to our site and other sites are not permitted to embed text in our site without our express consent in writing. We will not allow any use of our logo as a ‘hot’ link to our site unless approved in advance in writing.

10.This is an information only site

10.1. The content, tools and functionality on our site is provided for general information only, including where tools are interactive and allow you to enter information specifically about you.

10.2. We provide content, tools and functions that are intended to help our users with projects that they manage and support. However, we cannot guarantee that these tools and functions are suitable for any particular purposes or will give the results that you want. We provide the tools and functions ‘as is’, without any promise about their performance. We do not recommend that you use content, tools and functions available on our site in preference to any others.

10.3. Our content or outputs from our tools are provided for guidance only. They are not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content, tools and functionality on our site.

10.4. Although we make reasonable efforts to update the information, tools and functionality on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content, tools and functionality on our site is accurate, complete or up to date.

11.Our responsibility for loss or damage suffered by you

11.1. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

11.2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

11.2.1. use of, or inability to use, our site; or

11.2.2. use of or reliance on any content displayed on our site or tools or functions available on our site.

11.3. In particular, we will not be liable for:

11.3.1. loss of profits, sales, business, or revenue;

11.3.2. business interruption;

11.3.3. loss of anticipated savings;

11.3.4. loss of business opportunity, goodwill or reputation; or

11.3.5. any indirect or consequential loss or damage.

11.4. Nothing in this agreement excludes or limits our liability for death or personal injury caused by our negligence or for fraud.

12. Uploading content to our site

12.1. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with our Content Standards Policy below.

12.2. You warrant that any such contribution does comply with those standards, and you will be liable to us and agree to indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

12.3. You retain all of your ownership rights in any content that you upload. If you upload content to our site but do not choose to publish your content on our site, then we will keep your content confidential and we will only use your content in accordance with the functionality of the site.

12.4. We may use data and content inputted by you into the site on an anonymous basis for our own business purposes.

12.5. If you upload content to our site and choose to publish your content on our site, then other users of our site can use your content in accordance with these terms and you hereby grant us and all other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

12.6. You grant us a royalty-free, limited, revocable licence to display and use to the extent necessary to provide the site, your logo, trademark, business name or any other IPR in any content which you provide us.

12.7. You warrant that any content provided by you to us does not infringe the IPR or other rights of any third party.

12.8. We reserve the right to remove any material you upload or post onto our site if, in our opinion, such material infringes or is likely to infringe the IPR of any third party or does not comply with our Content Standards Policy.

12.9. We will not be responsible or liable to you for the content or accuracy of any material uploaded or posted by any other user of our site.

12.10. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

12.11. You should not use our site as a storage facility for your content. You are responsible for backing-up your content by other means.

13. Site security and viruses

13.1. We have done our best to ensure our site is free from viruses and other security vulnerabilities. However, we cannot always guarantee this. You are responsible for installing adequate and up-to-date virus-checking software on your computer.

13.2. We take no responsibility or liability, so far as legally possible, for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware; or telecommunications equipment or other material which may be transmitted with or as part of the site.

13.3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

14. You must use our site appropriately

14.1. You may not use our site:

14.1.1. In any way that breaches any applicable local, national or international law or regulation;

14.1.2. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

14.1.3. For the purpose of harming or attempting to harm minors in any way;

14.1.4. To bully, insult, intimidate or humiliate any person;

14.1.5. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards Policy below.

14.1.6. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

14.1.7. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

14.2. You also agree not to access without authority, interfere with, damage or disrupt:

14.2.1. any part of our site;

14.2.2. any equipment or network on which our site is stored;

14.2.3. any software used in the provision of our site; or

14.2.4. any equipment or network or software owned or used by any third party

15. Forums and comments

15.1. Where you use the “Forum” section of our site or if you participate in our forums, you acknowledge and agree that:

15.1.1. the content of any message you post in comments or in forums will be made available to ESC administrative users, and will also be available to other users of the site if it was posted in an open group or public post.

15.1.2. you remain solely responsible for the content of any message you post in comments or in forums;

15.1.3. you will not post any content which is or is likely to breach our Content Standards Policy;

15.1.4. you will not impersonate a third party or otherwise misrepresent (expressly or by omission) your identity, affiliation or status;

15.1.5. you will not post any links to websites or any email addresses;

15.1.6. all communications shall be conducted in a courteous and professional manner;

15.1.7. you will only use our comments sections and forums for your legitimate purposes;

15.1.8. it is impossible for us to actively monitor all posts. While we will attempt to remove or edit any generally objectionable material as quickly as possible, you accept that we do not continually monitor the posted messages, and as such, we are not responsible for their content;

15.1.9. all content originating from site users express the views and opinions of the author and not us (except for posts by these people) and therefore we are not responsible for the comments made; and

  1. 15.1.10. we reserve the right to reveal your identity (or any other related information collected on this service) in the event of a formal complaint or legal action arising from any situation caused by your use of the Comments.

15.2. You agree that we are free to use any feedback or comments you send to us or post on the site (but not information related to your project) without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing and marketing products and services and creating, modifying or improving our site, products or services.

15.3. If you consider any information in any comments or posts to be objectionable, you are encouraged to notify us and we will examine your concerns and take appropriate action if it deems it necessary.

15.4. We reserve the right to remove any communication or any material on our site at any time in our sole discretion

16. Products & Services

16.1. Where you see products & services referenced on our site, the following terms apply.

16.2. Whilst we may carry out a level of investigation into the providers of goods and services referenced, our decision to include them on our site does not amount to a recommendation or endorsement of their goods and services. Their adverts are provided for information only. You must make your own enquiries before determining whether or not to engage with those providers.

16.3. We will use reasonable endeavours to ensure that the information is accurate and up-to-date but cannot guarantee that they will be so.

16.4. We do not act on behalf of providers referenced on the website.

17. We may suspend or withdraw our site

17.1. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

17.2. If you have any technical problems with our site, you must make all reasonable efforts to investigate and diagnose problems before contacting us. If you still need technical help, please check the support provided online by us on our site.

18. Termination

18.1. We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this site if you:

18.1.1. substantially breach any of these terms and conditions;

18.1.2. infringe or violate or attempt to infringe or violate any rights of any other user(s) of our site and/or third parties in connection with our site; or

18.1.3. if you are using our site to commit or attempt to commit a criminal offence.

18.2. You may choose to stop using the site and close your account at any time. You can contact us using the details in section 2 ‘how to contact us’ if you want us to close your account and delete any content associated with it.

18.3. If you do not log into your account for a continuous period of 12 months, we may deactivate your account.

18. Consequences of Termination

19.1. Termination of these terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of these terms:

19.1.1. you will immediately cease to use the site; and

19.1.2. we will remove your content from the site and will suspend your access to the site.

19.2. Any provision which expressly or by implication is intended to come into or remain in force on or after termination will continue in full force and effect.

19. General

20.1. Transferring these terms: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. You may not assign, transfer, charge, sub-contract or deal in any other manner with all or any your rights or obligations under these terms

20.2. Language: These terms and all communications between us will be in English.

20.3. Entire Agreement: These terms, and any documents or sections of the site referred to in them, constitute the whole agreement between us and you and supersede any previous arrangement, understanding or agreement between us relating to the subject matter they cover. We both acknowledge and agree that in entering into these terms we have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this agreement or not) relating to the subject matter of these terms, other than as expressly set out in these terms.

20.4. Waiver and Variation: If either of us waives any breach of these terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.

20.5. Events Beyond Our Reasonable Control: Neither party will be liable for any delay or failure in performance of our obligations under these terms if the delay or failure is due to any cause outside our reasonable control (including failure of the internet, and failure of sub-contractors and/or suppliers). This clause does not apply to any obligation to pay money (if applicable).

20.6. Rights of Third Parties: No person who is not a party to these terms shall have the right, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any rights granted or benefits enjoyed under these terms.

20.7. Severability: If any provision (or part of a provision) of these terms is found by any court to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

20.8. Notices: Any notice given under these terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to us must be sent to enquiries@netzerogo.org.uk or to any other email address notified by email by us. Notices to you will be sent to the email address provided when registering your account or sending your enquiry.

20.9. Law and jurisdiction: These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Content Standards Policy

These content standards apply to any and all material, content and/or comments which you contribute to our site, and/or to any interactive services (such as calculators, forums, project management tools etc) associated with it. Each contribution you make is referred to as a Contribution for the purposes of this Content Standards Policy.

You must comply with the standards set out in this Content Standards Policy (the Content Standards) in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. You must ensure that you have all necessary rights, licences and/or permissions before posting or making any Contribution, so as to allow us, and other users of our site and services, to use and publish that Contribution as set out in our Net Zero Go Website Terms of Use above.

We will determine, in our sole discretion, whether a Contribution breaches these Content Standards. If, in our view, a Contribution breaches these Content Standards, then we may, in our sole discretion and without limiting any rights or remedies we may have at law or under the terms of any contract we have with you:

  • remove or edit the relevant Contribution (or require you to do so);
  • suspend or terminate your access to our site or any interactive services associated with it.

A Contribution must:

  • Be accurate and not misleading (where it states facts).
  • Be genuinely held (where it states opinions).
  • Be professional and courteous.
  • Be relevant and ‘on-topic’.
  • Be in English.
  • If you have a relationship with a person or company which is (or whose products, services or business are) the subject of your Contribution (including an employment relationship or an arrangement through which you are paid or rewarded for promotional services), clearly and prominently disclose that relationship.
  • Comply with laws, regulations and code rules (either regulatory or self-regulatory) applicable in England and Wales and in any country from which it is posted.

A Contribution must not (and must not link to content or to a site including content which may):

  • Be defamatory of any person.
  • Be abusive, obscene, offensive, vulgar, profane, hateful or inflammatory.
  • Bully, insult, threaten, harass, intimidate or humiliate.
  • Promote sexually explicit material.
  • Include material relating to child sexual exploitation or abuse.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right, trade mark or other intellectual property right of any person.
  • Be likely to deceive or mislead any person.
  • Hide or omit your identity or your relationship to a person or company which is (or whose products, services or business are) the subject of your Contribution, in a way which is likely to mislead.
  • Include reviews which are fake or are likely to mislead, including where you (or the reviewer) have been paid or otherwise incentivised to provide a positive review or where you (or the reviewer) have been paid or otherwise incentivised to provide a review but have not disclosed the existence of the payment or incentive in the Contribution.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote or include any illegal or fraudulent content or activity.
  • Be in contempt of court.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from Energy Systems Catapult Limited, or that it, or any product, service or business, is endorsed or approved by Energy Systems Catapult Limited, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Facilitate the transmission of unsolicited or automated messages.
  • Include or facilitate the transmission of viruses, malware, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
  • Be used for phishing or otherwise include material intended to trick or lure users into providing personal, confidential or sensitive information.
  • Otherwise include content which is likely to be damaging to the reputation of Energy Systems Catapult Limited, its brands, products, sites and/or services.

In addition, a Contribution must not contain the following details unless those details relate to your own organisation, or an organisation with which you have done business or worked on a project and provided that you have their consent to share those details:

  • Contain any advertising or promote any products, services, businesses.
  • Contain any web links or otherwise seek to direct users or our site or interactive services to other sites, unless specifically authorised by us.
  • Solicit any personal data or confidential or sensitive information.
  • Contain any email addresses, social media account handles or details or any other contact details.
  • Contain any personal data of any one or more individuals.
  • Reference any brand, trade name or trade mark of any person