Developing and delivering a successful retrofit project requires a strong resident engagement plan. This toolkit explains the importance of resident engagement and will help you to develop a strategy for effective resident engagement to deliver the best retrofit outcomes.

Who should use the toolkit?

The toolkit aims to help the lead for the retrofit project. Those responsible for monitoring the end results of the retrofit project will get the most value from the toolkit.

When should you use the toolkit?

Use this toolkit whilst developing the retrofit project, securing support and funding. It should also be used during project delivery and after the retrofit is completed.

Including the resident engagement plan within any contract specification can highlight to contractors that resident engagement is a fundamental part of their job.

Start early and update and refine your resident engagement plan as new information becomes available. This toolkit can be used for both long retrofit projects and short term ‘one off’ retrofit projects.

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