According to the Behavioural Insights Team’s past work and research, customers can face various types of barriers when retrofitting their homes. Several examples are provided here, along with where they can come up during a customer’s domestic retrofitting journey.
Provided by: The Behavioural Insights Team
According to the Behavioural Insights Team's past work and research, customers can face the following types of barriers when retrofitting their homes:
Below are a number of examples for each type of barrier and where they can come up during each stage of a customer's domestic retrofitting journey
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