Lessons learned is a fundamental part of effective programme and project management. Lessons (both positive and negative) should be collected, recorded, written up, and communicated as part of the formal closure process.
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Scrutiny Councillors should ensure that “lessons are learned from major projects, key contracts, and from failures of major suppliers to the public sector”.
Capturing lessons learned
Lessons learned is a useful means of sharing information from previous programmes and projects with others. Lessons are usually presented in the form of recommendations on the way forward or highlighting where potential improvements or modifications could be applied.
Programmes or projects where methods such as Managing Successful Programmes (MSP) or PRINCE2 are used are required to produce formal lessons learned as part of a structured approach.
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